FAQs

1.   How do I make an order?

We accept order confirmations via one of following methods.

-              Through website www.primeagri.lk  

We also replying you to confirm whether your order is acceptable or not.

2.      How can I pay for the order?

We have established wide range of payment methods considering your convenience.

-              Cash on Delivery (Order and pay only when you receive your order)

-              Secured Credit or Debit cards payments (website only)

-              Online bank transfer

-              Direct bank slip deposit

-              Easy cash – coming soon!

3.      How soon will it deliver after placing my order ?

We aim to ship all orders in less than 5 business days (Our average delivery time is 3 dyas).

4.      Do you ship outside of Sri Lanka?

Yes we do. For more information please contact us by www.primeagri.lk

5.      How can I do an exchange or return?

We want to make exchanging or returning an item as easy as possible for you. Please refer the website for return shipping instructions and policy

6.      Can I track my order?

Yes. You will receive a massage to your phone containing your tracking information & expected delivery date once your order has delivered via our partnership with the one of prominent courier service.

7.      My delivery was damaged/missing an item who should I contact?

If you are having any problems with your delivery do not hesitate to contact us immediately along with your reference order number.

8.      Which product should I order?

Kindly refer the description area in each product or contact us for more details.